No Minimum Order Requirement
Secure DPD Delivery
For enhanced security and tracking, we use DPD’s PIN delivery service for your parcel(s).
You will receive a unique PIN from DPD, which you must provide to the courier when your parcel is delivered. Your parcel cannot be left in a safe place or unattended.
How You Receive Your PIN
• Unique 4-digit PIN sent by DPD via Email, SMS or DPD App.
• Make sure your email and mobile number are correct.
PIN Not Received?
• Check your Email, SMS and DPD App.
• DPD driver can resend the PIN once at the delivery address.
No PIN = No Delivery
• A valid 4-digit PIN is required for delivery.
• No safe place or neighbour delivery is allowed.
DPD will make up to two delivery attempts and will notify you about each attempt. If both attempts are unsuccessful, your parcel(s) will be returned to us.
Lost, Stolen or Misplaced Parcels
If your parcel is lost, stolen or misplaced during delivery, we will arrange a replacement once the courier partner’s claim has been approved.
How the claims process works:
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Report the issue – If your parcel has been lost, stolen or misplaced, please contact us as soon as possible. We will then submit a claim with our courier partner.
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Disclosure confirmation – Our courier partner may send you a disclosure letter asking you to confirm and agree that the parcel has been lost, stolen or misplaced. This confirmation may be required for the claim to proceed.
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Claim outcome – Once our courier partner approves the claim, we will arrange for a replacement order to be dispatched. If the courier partner does not approve the claim, we will unfortunately be unable to replace the parcel through the claim. However, we will do everything we reasonably can to assist you in resolving the issue.
Important delivery information
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No safe place - DPD is strictly not permitted to leave the parcel on doorsteps, outside or in a safe place. A direct handover with your SECURE PIN is required.
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Be available - Please ensure an authorized recipient is present at your delivery address on the day of delivery.
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Failed attempts and fees - If the parcel cannot be delivered and is returned to our depot due to customer unavailability, additional charges will apply for each re-dispatch attempt.
Next Day Standard Delivery: 1 -2 Working Days
- Orders placed before 3pm Monday to Friday will be processed on the same day.
- Orders placed after 3pm will be processed on the next working day.
Free Delivery: Order Value Over £200
- Free delivery on orders exceeding £200.
Delivery Charge: Order Less Than £200
- £7.99 delivery charge for orders less than £200.
Order Processing Time and Shipping Days:
- Orders made on Fridays after 3pm may not ship until the next working day.
- Friday orders may take 1-2 business working days to arrive.
Weekend Closure:
- We are closed on Saturdays and Sundays for shipping orders.
BT Postcode Only: Northern Ireland
- Northern Ireland: £15 (2-3 Working Days)
- No free delivery available for BT postcode customers.