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Contact Us
We’re Here to Help
Phone or WhatsApp – Best for urgent queries
If you have a missing parcel, return to process, tracking issue, incorrect item received, or a quick question before placing an order.
WHATSAPP OR CALL US: +44 7466062815
Chat with us on WhatsApp (We are usually available during opening hours and happy to assist with urgent matters.)
Help Desk Email – Customer Support
For all customer-related enquiries, including orders, products, refunds, exchanges, delivery issues, or general support:
We monitor emails during business hours and aim to respond within a few hours. When enquiry volume is low, replies are typically sent within 20–40 minutes.
Please include your order number in the subject line to help us assist you more quickly.
Employment Enquiries
For wholesale discussions, trade partnerships, business proposals, or recruitment enquiries only:
Your enquiry will be directed to the appropriate department.
Would you prefer to message us?
You can also reach us on WhatsApp at the number above. Save our contact and send a message at your convenience.
Address
The Vape Giants Ltd
141 Cheetham Hill Road
Manchester, M8 8LY
United Kingdom
Same-Day Dispatch
Orders placed Monday–Thursday before 3 pm are dispatched the same day. (Cut-off is strictly 3 pm on Thursday; any orders received after this time will be dispatched the following Monday to avoid weekend delays.)
Delivery Service
We use the trusted courier DPD for tracked delivery. You'll receive tracking details by email as soon as your order ships.
Free Tracked Delivery
on orders over £200 (mainland UK addresses only).
Additional Surcharges
For deliveries to the Republic of Ireland and certain parts of Northern Ireland, an extra £15 + VAT surcharge applies (delivery typically takes 2–3 working days depending on location).